Financial Mobility | IT Infrastructure Management | GlobalStep
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Financial Services

Overview

Financial services industry faces a constantly increasing threat of cyber-crime, an increased concern on privacy of data and information along with an ever increasing cost of regulatory compliance. While technological evolution is at the center of this challenge, it also presents the industry with a wide array of opportunities to tap through the evolution of technology itself. GlobalStep enables enterprises to restructure their operating models, improve compliance, and modernize technology framework, while helping to leverage automation and become more efficient.

Leveraging disruptive technology to transform financial services.

Solutions

  • Mobility

    Mobility is revolutionizing the banking sector like never before by opening up the banking and insurance services beyond the normal office hours an

  • Back Office Operations

    Regulatory changes and cost challenges are forcing financial services enterprises to reassess their business models and operations. The fact that f

  • IT Helpdesk

    Large banks and insurance firms usually have operations across various cities, countries and even continents. Hence it is of paramount importance t

  • Application Development & Maintenance

    To gain competitive edge, it is crucial for financial services firms to develop applications that are aligned with their business objectives, are a

  • Managed Services & Agile Delivery

    In today’s fast paced financial world, customer delight, improved ROI and shorter time to market are the keys to not only survive but also be

  • Multi Channel Customer Support

    Financial Services companies have traditionally been one of the early adopters and innovation drivers of technology, thanks to the complex set of p

  • Testing

    Quality is one of the fundamental factors for the products of financial services firms, which by their very nature deal with the finances of the wo

Mobility

Mobility is revolutionizing the banking sector like never before by opening up the banking and insurance services beyond the normal office hours and outside the office premises. Mobility is at the forefront of the anytime, anywhere transformation that has provided considerable control in the palm of the customer.

Banks and insurance companies cannot afford to stay behind in this technological revolution if they want to stay at the top of the competition and in the center of the mind-space of their customers.

GlobalStep can help you develop, plan and execute your mobile centered strategy in order to connect with your customers, drive business growth and improve efficiency by leveraging the mobile technology. We help you achieve this by providing secure access to data and information anywhere and anytime, while enhancing productivity and ensuring positive customer interaction. This helps banks understand their clients better, which in-turn helps them address their concerns more proactively, paving the way towards customer delight and enhanced brand image.

Back Office Operations

Regulatory changes and cost challenges are forcing financial services enterprises to reassess their business models and operations. The fact that financial firms manage some of the most sensitive and confidential business information adds a layer of complexity to this challenging scenario.

To build and sustain competitive advantage, these enterprises need a committed partner that can provide cost-effective services by creating a flexible operating model by combining comprehensive, integrated offerings and technology solutions built using deep domain knowledge.

GlobalStep can help you transform operating models, improve business performance and regulatory compliance, and standardize processes with reduced costs. Our Back Office capabilities encompass the end to end financial business life cycle comprising of Procure to Pay, Order to Cash and Record to Report cycles along with Performance Management and Regulatory Reporting.

IT Helpdesk

Large banks and insurance firms usually have operations across various cities, countries and even continents. Hence it is of paramount importance that IT support provided to business users is proactive, centralized, and single window across the organization. It needs to have systems and processes in place to anticipate challenges, plug the gaps and prevent and not just cure the problems.

Under relentless pressure to perform and engage the customers, financial firms have least possible luxury of time and hence have come to expect centralized upgrades, security patch application, and various other functions to be handled without impacting the work of end users. The IT helpdesk must ensure faster responses to end user issues with resolutions that can implemented efficiently without interrupting ongoing operations.

GlobalStep has assisted clients in implementing efficient IT Helpdesks that act as a nodal point between service providers and end users. Our service desk offering includes automating and consolidating existing IT service desks, implementing new tools and incorporating web-enabled support.

Application Development & Maintenance

To gain competitive edge, it is crucial for financial services firms to develop applications that are aligned with their business objectives, are available across customer touch-points and also talk seamlessly with other business applications. At the same time, it is essential that these applications are maintained through a support framework that ensures its near-total availability for the anywhere, anytime access to customers.

To be able to achieve this, businesses need partners that can help them take a step back and look at their application portfolio from a fresh new perspective that is a blend of macro level business alignment and micro level usability and performance issues, before beginning to deliver value. 

GlobalStep has assisted clients in building custom, web based or mobile application with the help of robust methodologies such as Agile, Waterfall and Iterative. We also provide multi-level support with a focus on continuous service and quality improvements.

Managed Services & Agile Delivery

In today’s fast paced financial world, customer delight, improved ROI and shorter time to market are the keys to not only survive but also beat the competition. The technological revolution coupled with higher digital penetration has introduced highly dynamic software solutions that are required to meet the changing business needs. This rapidly changing technology landscape has resulted in agile software development methodology which has grown out of limitations of traditional software development methodologies.

Financial services firms have a plethora of complex core products along with the traditional support applications that require rapid changes to respond to the evolving business scenarios. In this complex environment, they need the help of a capable partner that understands their business and can manage the pool of their applications so that they could focus their attention on the strategic initiatives of their core products.

GlobalStep can help financial firms in developing these applications through agile methodology and also in managing a bouquet of applications through our Managed Services capability.

Multi Channel Customer Support

Financial Services companies have traditionally been one of the early adopters and innovation drivers of technology, thanks to the complex set of products they deal with. This when coupled with multiple channels that are being made available to the customers due to the rapidly evolving technological framework, makes the challenge even more complex for these firms.

Customers now expect these firms to provide them with access and ability to transact on-the-move anytime, anywhere and on the device of their choice. Firms are under pressure to find ideal partners who can help them address these expectations of customers, in the process ensuring customer delight, so they can focus on strategic initiatives.

GlobalStep understands the importance of customer service for business. So our team is geared up for providing support services that define positive customer experience. 

Testing

Quality is one of the fundamental factors for the products of financial services firms, which by their very nature deal with the finances of the world. Financial services products have traditionally been dynamic, having to adapt rapidly to the changing customer patterns and business dynamics.

The rapid technological evolution in the form of Internet of things, mobility solutions, social networking and ease of information availability has made a plethora of options available to the customers. This has shortened the business turnaround times for product life cycles. While technology has become a great business enabler, it has also become a double-edged sword because bad user experience is now more likely to hamper brand loyalty than before, while a positive user experience is more likely to accelerate a company’s growth prospects.

GlobalStep provides efficient end-to-end testing solutions for financial firms. Our services include test process consulting, end-to-end life-cycle testing, or check-point based independent testing interventions at critical milestones of product or application development cycle. 

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