Game Testing and Interactive Entertainment Services | GlobalStep
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Interactive Entertainment

Overview

With a global user base of 1.2 Billion players that generate $99.6 Billion of revenue, Interactive Entertainment is a massive industry with huge opportunities for growth.  The video game business is rapidly evolving and is at the forefront of the latest technological innovations such as Virtual & Augmented Reality. Between the vast array of platforms and rapid technological innovation, the interactive entertainment industry presents a number of challenges and opportunities to companies competing for the attention of consumers.

With over eight years of experience in Interactive Entertainment, GlobalStep understands the industry and its trends. Our people are passionate gamers who work as a seamless extension of the organization to help our customers succeed. GlobalStep can provide scalable, flexible and high quality end-to-end solutions that effectively positon our customers to compete in this industry.

Mastering technology innovations to provide service excellence in Interactive Entertainment.

Solutions

  • Game Testing

    Delivering a high quality, bug free game is absolutely necessary to building an enthusiastic and satisfied customer base.  Creating and managi

  • Customer Service

    Customer feedback is integral to the success of your product and to enhance your brand value. Customer service is increasingly becoming a tool of c

  • QA Staffing

    As any growing industry, the interactive entertainment industry witnesses a lot of cyclic demand for resources. The needs could be for specialized

  • Application Development And Maintenance

    A number of customized or of the shelf products form the environment that support game design and development for a publisher. GlobalStep can assis

  • IT Infrastructure Management

    Any organization needs a stable, flexible and scalable IT environment to adapt to its growing needs. In fact, a strong IT infrastructure is a vital

  • Enterprise Testing & Validation

    Testing processes should be efficient, repeatable, accurate and cost-effective. Incomplete or flawed products could significantly erode business re

Game Testing

Delivering a high quality, bug free game is absolutely necessary to building an enthusiastic and satisfied customer base.  Creating and managing a successful QA function requires massive investments in technology, personnel, and resources.  The rapid evolution of platforms, the increasing complexity of cloud based environments, and the fragmentation of devices presents many unique challenges for a QA function to maintain its brand value in a highly competitive environment.

GlobalStep, through its testing center of excellence, will help you stay ahead of the latest trends by providing industry best practices for configurations, personnel, and processes proven on thousands of titles across multiple genres.  GlobalStep can ensure your game is ready for market by designing and executing a strategy that tests for functionality, compatibility across multiple devices, and compliance to various platform specifications.

Other Services

Customer Service

Customer feedback is integral to the success of your product and to enhance your brand value. Customer service is increasingly becoming a tool of choice for all companies to maintain their customer base. This calls for a technically proficient and empathetic support team dedicated to resolve the queries of end users.

GlobalStep with over 2.5 million hours of game testing can leverage their domain experience and provide integrated customer service solutions co-located with QA teams at our state-of-art contact centers. GlobalStep can delight your user base through a skilled team, tools setup, proven processes and informative reporting mechanisms resulting in faster response times and reduced costs.

QA Staffing

As any growing industry, the interactive entertainment industry witnesses a lot of cyclic demand for resources. The needs could be for specialized skills or to augment the existing skill levels to meet peak demand.

GlobalStep with its wide range of talented, trained and easily deployable resources understands these requirements. GlobalStep can help draw and manage capacity needs, fulfill needs for temporary employees to management and provide a smooth transition from in-house to outsource teams.

The key advantages to our solution include -

  • Integrated project management between onsite & offsite teams
  • Integrated capacity management for optimization of resources
  • Operational flexibility in customized team deployment

Application Development And Maintenance

A number of customized or of the shelf products form the environment that support game design and development for a publisher. GlobalStep can assist its customers to design, develop and maintain solutions that fit their needs and add value to the organization.

GlobalStep can assist its customers in building any custom, web based or mobile application leveraging its technically proficient development expertise using Agile, iterative or traditional development models. We also provide maintenance and transformation services for legacy applications that exist within the environment.

IT Infrastructure Management

Any organization needs a stable, flexible and scalable IT environment to adapt to its growing needs. In fact, a strong IT infrastructure is a vital requirement for online gaming industry. Any downtime in such an environment can fiercely impact revenues and overall brand value.

GlobalStep can assist customers by setting up IT Service desks, monitoring and management of Data Centers, End User Computing services and Application Management services. Trained and certified domain specialists, ITIL methodologies, proactive measures and proven reporting mechanisms, all contribute to provide a resilient IT environment for its users.

Other Services

Enterprise Testing & Validation

Testing processes should be efficient, repeatable, accurate and cost-effective. Incomplete or flawed products could significantly erode business revenues and impact product–line credibility.

GlobalStep can provide expert help for QA strategy, planning and resources by both manual and automated means. We have an expert team of career testers, manual and automation testers, who can study the existing environment, the business requirements and the application to develop test scenarios and ensure optimal coverage before you give a go ahead to release the application in your environment.

About GlobalStep