Transformation | Infrastructure Management Services | GlobalStep
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Travel & Transportation

Overview

For travel, transport and logistics, the possibilities and challenges are endless in terms of providing a seamless and connected experience to the business client and the end user. Thanks to our extensive experience across this industry, GlobalStep can help you create seamless and integrated experience that can delight your customers. Our end to end experience in this sector ranges from hospitality in travel, through railways, roadways, airways and seaways in transportation to 3PLs, Freight Forwarding, Contract Logistics, Fleet Management and Trucking in logistics.

Building digital connect with the connected consumer.

Solutions

  • Mobility

    In Travel and Transportation industry, customer service is everything, and these customers, be it business clients or end users, are increasingly i

  • Testing

    A connected customer of today wants to be able to minutely track the movement of his consignment while a traveller expects to stay connected with t

  • IT Infrastructure Management

    Current Travel and Transportation enterprises are embracing the digital world even as travellers the world over are getting more and more connected

  • Customer Service

    As technology is changing the way customers travel and things get transported, customers nowadays expect travel and transportation companies to pro

  • Transformation Services

    Are your processes aligned with your business objectives? Are they conducive to or hindrance towards achieving your business goals? When was the la

  • Loyalty Management

    Companies with great brand image and an enviable customer following know and understand that customer delight is not a one-time phenomenon but the

Mobility

In Travel and Transportation industry, customer service is everything, and these customers, be it business clients or end users, are increasingly interacting with the world around them through their mobiles and tablets. Smart phones are increasingly becoming the preferred device for personal and professional communication and hence are critical touch-point between businesses and customers.

Considering the criticality of this touch-point, it is of paramount importance that businesses become customer-focused by delivering innovative mobility solutions, make sense from volumes of customer data and harness it to improve business outcomes. Mobility solutions are a part of our lives today and companies need to integrate their business solutions with it to take the business to its optimal potential by leveraging the technology.

GlobalStep helps companies become agile through solution accelerators, and helps them be more responsive to customer needs while retaining their uniqueness. These solutions integrate seamlessly while travelling and provide unprecedented visibility during transportation. GlobalStep has, through our deep expertise and rich experience with mobility solutions, assisted clients in staying ahead of the curve and effectively delivering positive experience to customers.

Testing

A connected customer of today wants to be able to minutely track the movement of his consignment while a traveller expects to stay connected with the world from anywhere and at any time.

The travel and transportation industry rely heavily on IT applications to manage all aspects of planning and operations through which they interact with their customers. Since these applications are usually operated by several third party agents and service providers, it is essential to thoroughly test these applications for accuracy, performance and availability.

GlobalStep is uniquely positioned to provide both independent testing intervention and testing as a part of an overall application development engagement. We have deep expertise in testing applications across critical functions ranging from travel and hospitality to transport and logistics. Our testing solutions include test cases to rapidly accelerate application testing. With a wealth of testing experience behind us, we can assist your company in providing secure, efficient, user-friendly and intuitive solutions that ensure travellers’ delight by performing end-to-end Functionality, Compatibility, Automation and Performance Testing.

IT Infrastructure Management

Current Travel and Transportation enterprises are embracing the digital world even as travellers the world over are getting more and more connected. The increasing number of customer touch-points and the rapidly evolving technology landscape are changing the business paradigms that compel the IT function to be both scalable and agile.

As the fundamental layer of the IT function, the onus is in-turn shifted to IT Infrastructure to be robust and yet agile enough to incorporate rapid changes. This quartet of flexibility, scalability, agility and robustness is expected from IT infrastructure under ever increasing constraints and relentless pressure of lower cost and shortened time to market.

This is where GlobalStep can assist you by focusing on and improving your infrastructure management while lowering your total cost of ownership and freeing up your valuable time and attention towards advancing the digital potential of your business.

Customer Service

As technology is changing the way customers travel and things get transported, customers nowadays expect travel and transportation companies to provide digital solutions that seamlessly enhance their experience and go way beyond providing tracking information. The challenge becomes more complex when you consider the rapidly increasing technology platforms that act as customer touch-points.

While connecting with customers across all touch-points is a challenge, technology has evolved proportionately and now helps businesses in not only connecting but also facilitating the capture of customer behaviour and buying patterns. With the help of a right partner that helps implement such a robust technology framework geared up for customer service, businesses can take an unprecedented leap ahead of the competition.

GlobalStep is a seasoned partner that has helped clients build significantly better brand image through delighted customers, thanks to our state-of-the-art contact center and a large pool of customer service enthusiasts along with an in-depth knowledge of customer centric technology.

Transformation Services

Are your processes aligned with your business objectives? Are they conducive to or hindrance towards achieving your business goals? When was the last time you reviewed your processes to check whether you use the latest technology towards automation coverage in order to efficiently and effectively produce the results that help streamlining the cost and bottom line?

In these times of rapid technological revolution and changing customer patterns, businesses need a partner that not only understands their business but also has a deeper understanding of technology to turn the business agile enough to ride the technological wave while adapting and responding to the evolving customer behaviour and preference.

GlobalStep, with exceptional transformation legacy, is a partner that understands your business, matches your strategic vision, has process and domain expertise, and is experienced in business-IT alignment along with a deep technological knowhow and understanding of people, not to mention outstanding execution abilities.

Loyalty Management

Companies with great brand image and an enviable customer following know and understand that customer delight is not a one-time phenomenon but the result of a pattern of consistently well-executed customer interaction events, be it online, face to face or through customer service team. They have the right partners who help strategize and build customer loyalty that brings the customer repeatedly to them.

A great customer experience will enhance the likelihood of his using your services in the future. However, well designed loyalty management program ensures that you stay connected with the customer in the interim and provide incentives for him to use your services again, thus realizing improved top-line through repeat business.

GlobalStep can assist clients in building (designing, developing or testing) such loyalty management solutions which help improve brand visibility and customer experience. In addition to helping build loyalty management solutions, GlobalStep also provides manpower to run these solutions in conjunction with the customer service solution.

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