Most of the large to medium businesses that have survived the technology wave had implemented their legacy systems before the disruptive technologies emerged. These applications and IT infrastructure components have failed to integrate with advanced collaborative technologies of the future, so they operate in silos and require frequent human intervention. Consequently, a considerable unproductive effort is spent on supporting these dated technologies while businesses should be focusing on productive effort of enabling new business initiatives.
This is where GlobalStep can assist you by focusing on and improving your infrastructure management and freeing up your valuable time and attention towards advancing your business and strategically leveraging on the digital potential. We execute Infrastructure Management services like SaaS, which provides the client with benefits like optimized performance, higher availability, and quicker remediation.
We provide the following key Infrastructure services
Make your IT Infrastructure robust, scalable and agile.
IT support provided to business users needs to be proactive, centralized, and single window across the organization. It needs to have systems and processes in place to anticipate challenges, plug the gaps and prevent and not just cure the problems.
Companies have come to expect centralized upgrades, security patch application, and various other functions to be handled without impacting the work of end users. The service desk must ensure faster responses and resolution to end user issues with a personal touch and cost-effective services, which can be implemented efficiently without interrupting ongoing delivery.
The industry looks upon Infrastructure Management as SaaS. GlobalStep has a varied pool of professionals certified in ITIL methodology and service desk experts who are adept at consulting and implementing service desk which acts as an efficient nodal point between service providers and end users. Our services portfolio ranges from automating to consolidating existing IT service desks and from implementing new tools to incorporating web-enabled support for organizations.
Until a few years ago, business decisions were limited, if not dictated, by the capabilities of the data center, effectively constricting the potential of the businesses. As technology evolves rapidly from being a bottleneck to an enabler, this “Bottom-Up” approach is being rapidly replaced by the “Top-Down” approach wherein a robust, scalable and agile data center solution is capable of addressing most business decisions. The next generation data centers now play a key role in differentiating the products, optimizing the enterprise, integrating with vendors, clients and partners. Data centers have ceased to be just the keepers of data, servers, security and other infrastructure components. On the contrary, they are now drivers of innovation and business agility, thanks to the new wave of technology that is redefining the roles and capabilities.
GlobalStep’s comprehensive data center services portfolio covers the full spectrum of services in line with the ITIL framework. The portfolio includes data center design, operations and modernization, managed systems and applications. We bring to the table our rich infrastructure expertise, industry leading practices and consulting mindset to not only serve the business need of application availability and security but also to optimise their processes.
Storage/ Backup Management
Messaging & Directory Services
Cloud Migration & Management
The traditional desktop and workspace based model of a typical company is changing significantly, thanks to the evolving business dynamics that are driven by the changing paradigms of availability and mobility due to the advent of disruptive technologies.
In large scale business organizations that have operations and offices across the world, it gets increasingly difficult to support the business users through a single window of support that takes care of all the computing requirements, including but not limited to consistent standard of seamless delivery and eliminating the bottleneck of desktop infrastructure with the help of latest ground-breaking technologies.
GlobalStep’s End User Computing service offers comprehensive and industry leading solutions to businesses that help them align their technology infrastructure with disruptive technologies such as Mobility, Cloud, Bring Your Own Device (BYOD), Virtualization and others. Our workplace capabilities encompass end-to-end lifecycle services including consulting, integration, support and maintenance, which collectively provide the organization and end-users with unified collaborative experience.
Desktop Engineering/ Virtualization/ Migration
Access Provisioning & Management
Virtualized Desktop Infrastructure
Self Service Enablement
Having invested in a series of best in class applications that do not talk to each other, or having implemented systems that do not cater to the holistic business vision, companies are at a loss when it comes to managing these applications effectively and efficiently with an objective of focusing most of their effort and energy on business growth.
With tight budgets, IT departments are wondering how to make the application portfolio work efficiently and make its components talk to each other seamlessly while reducing the effort and resources that go behind maintaining every single application. The situation is made more complex by users now expecting all the applications to be available and running seamlessly on the devices of their choice.
This is where GlobalStep, with its rich understanding and experience in management of applications and its underlying infrastructure, can help reduce the pressure of application management from the shoulders of the clients. Our Application Management Service is geared to provide maximum possible uptime and optimal performance of the applications on the infrastructure that holds them.
Global L1/L2/L3 Support
Application Performance Management