Director – Technical Services (Games)

Company Summary:

You name it, we’ve done it.

GlobalStep is a recognized brand in the gaming space and partners with the world’s leading game studios and innovative brands, bringing compelling and high impact digital experiences to life, fast and flawless. Our specialized gaming practice has helped leading video game studios launch and support over 3,000 Video Game titles, generating over $40 billion in game revenue. Serving leading and disruptive brands since 2006, we use proprietary tools, frameworks, and our deep client experience to provide end-to-end comprehensive suite of services across the product and customer lifecycle. These services include design, development, quality assurance, localization, player engagement and analytics. With a global set of service locations across 3 continents and 6 countries, we have a tightly integrated services model across geographies and lines of service aimed and focused on the success of our clients.

About the Role:

We’re seeking a dynamic Director of Technical Services to lead and scale our end-to-end delivery operations for game production. Additionally, you should be capable of directing technical services for software projects, products, or platforms outside the games industry, as required. In this strategic role, you will own technical strategy, client facing delivery, and team development—ensuring that our AAA, mobile, and casual game initiatives, meet the highest standards of performance, reliability, and innovation. Experience on console game development is a plus. You will work closely with internal stakeholders and global clients—game designers, artists, producers, engineers—to ensure our platforms and services enable exceptional player experiences.

Key Responsibilities:

1. Technical Strategy & Roadmap

• Define and drive a unified technology roadmap spanning game engines (Unity, Unreal) and enterprise platforms (Java, .NET, Python).
• Align all technical services with business objectives and client success metrics.

2. Service Delivery & Operations

• Oversee full life cycle delivery for game development (Live ops, DevOps, backend services) and IT/ enterprise applications (SaaS, Integration projects).
• Maintain and exceed SLAs and KPIs through best-in-class incident, change, and problem management processes.
• Implement CI/CD pipelines, automated testing, and monitoring for both game builds and enterprise deployments.

3. Team Leadership & Growth

• Lead, mentor, and scale high performing, cross disciplinary teams of engineers, DevOps specialists, tools developers, and software architects.
• Establish clear performance metrics, career paths, and a culture of technical excellence and innovation.
• Partner with HR on talent acquisition, workforce planning, and ongoing professional development.

4. Client & Stakeholder Engagement

• Serve as the senior technical liaison for key clients—conduct solution briefings, QBRs, and escalations across gaming and IT portfolios.
• Work closely with Sales, Product, Art, QA, and Business Development teams to craft proposals and ensure seamless project execution.
• Translate complex technical concepts into business value and ROI for internal and external stakeholders.

5. Operational Excellence & Governance

• Own service health dashboards, operational reporting, and continuous improvement initiatives for both game and software services.
• Standardize documentation, runbooks, and support models to ensure consistent, repeatable delivery.
• Drive automation in code reviews, build processes, and deployment workflows to reduce manual effort and accelerate time to market.

6. Security, Compliance & Risk Management

• Enforce compliance with industry standards (ISO, SOC2, GDPR) across gaming back ends and enterprise systems.
• Identify and mitigate technical and security risks—for example, in multiplayer game environments or sensitive data flows.
• Collaborate with InfoSec, Legal, and Privacy teams to align policies and incident response processes

Required Qualifications:

• Experience: 15+ years in technical delivery leadership, with at least 5 years managing both game development and enterprise IT/Software projects.
• Technical Expertise: Handson mastery of any gaming platforms and software technologies i.e. Unity/Unreal Engine, C++/C#, Java/Python.
• Familiarity with technologies such as Cloud i.e.AWS/Azure/GCP, databases (MySQL, MongoDB, PostgreSQL, Cassandra)
• Leadership: Proven track record of scaling global, multi time zone engineering teams and driving P&L for service delivery operations.
• Communication: Exceptional written and verbal skills, able to engage C‑suite clients and translate between technical and business stakeholders.
• Agile Mindset: Comfortable with fast paced, agile environments and shifting priorities in both gaming and enterprise contexts.
• Education: Bachelor’s or master’s in computer science, Engineering, or related field; MBA or relevant advanced degree is a plus.

What we offer

• Competitive salary and benefits package.
• A rare opportunity to help build and shape a brand-new team
• A professional, fun, and supportive work environment

GlobalStep is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.