Head of IT

Why Join This Role (Head of IT)

• Opportunity to build and scale IT for a 1,100+ global workforce
• High ownership role with direct executive visibility
• Ability to define long-term IT architecture and operating model
• Lead centralized Pune-based global IT delivery model – Career path toward CIO-level leadership

Role Purpose

The Head of IT is a senior leadership role responsible for building, stabilizing, and scaling a centralized IT organization that supports GlobalStep’s global delivery model. This role is accountable not only for operational excellence but also for transforming IT into a proactive business enabler that improves productivity, collaboration, and scalability while maintaining cost discipline.

Role Scope

• End-to-end ownership of IT across infrastructure, network, endpoint, collaboration, service desk, and enterprise platforms
• Leadership of Pune-based centralized IT team with coordination of global site support
• Ownership of IT budgets, vendor ecosystem, and platform strategy
• Accountability for service quality, uptime, and user experience across all studios

Key Responsibilities

• Define and execute a multi-year IT roadmap aligned to business growth and operational needs
• Build a scalable operating model leveraging centralization, automation, and standardization
• Establish strong service management discipline including SLAs, KPIs, reporting, and governance
• Drive platform consolidation and reduce fragmentation across tools and systems
• Ensure high availability and resilience of infrastructure and workplace systems
• Lead vendor selection, negotiations, and ongoing performance management
• Partner with Security Lead to ensure secure-by-design technology environment
• Communicate IT strategy, risks, and performance to executive leadership

Candidates Profile

• 12–18 years of IT experience with at least 5+ years in leadership roles
• Proven ability to scale IT operations in a multi-location/global organization
• Strong technical foundation across infrastructure, M365, networking, and IT operations
• Experience managing budgets, vendors, and transformation initiatives
• Strong leadership presence and stakeholder management capability

Success Metrics

• IT service uptime and reliability
• SLA adherence and reduction in escalations
• User satisfaction and productivity improvements
• Budget adherence and cost optimization
• Delivery of roadmap milestones