{"id":19663,"date":"2023-08-23T13:12:34","date_gmt":"2023-08-23T13:12:34","guid":{"rendered":"https:\/\/globalstep.com\/jobs\/agent-de-service-a-la-clientele-bilingue\/"},"modified":"2023-09-27T10:09:42","modified_gmt":"2023-09-27T10:09:42","slug":"agent-de-service-a-la-clientele-bilingue","status":"publish","type":"awsm_job_openings","link":"https:\/\/globalstep.com\/fr-ca\/jobs\/agent-de-service-a-la-clientele-bilingue\/","title":{"rendered":"Agent de soutien t\u00e9l\u00e9phonique bilingue du service \u00e0 la client\u00e8le bilingue"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Qui nous sommes :<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous l\u2019appelez, nous l\u2019avons fait. GlobalStep s\u2019associe aux plus grands studios de jeux et aux marques innovantes du monde, donnant vie \u00e0 des exp\u00e9riences num\u00e9riques convaincantes et \u00e0 fort impact, rapides et sans faille. Notre pratique de jeu sp\u00e9cialis\u00e9e a aid\u00e9 les principaux studios de jeux vid\u00e9o \u00e0 lancer et \u00e0 soutenir plus de 3 000 titres de jeux vid\u00e9o qui ont g\u00e9n\u00e9r\u00e9 plus de 30 milliards de dollars de revenus de jeux.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avec un ensemble mondial de sites de service sur 3 continents, nous avons un mod\u00e8le de services \u00e9troitement int\u00e9gr\u00e9 dans toutes les zones g\u00e9ographiques et lignes de service visant et ax\u00e9 sur le succ\u00e8s de nos clients.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Responsabilit\u00e9s<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>  R\u00e9pondre efficacement \u00e0 diverses questions des membres et des clients.<\/li>\n\n\n\n<li>Traiter les appels t\u00e9l\u00e9phoniques rapidement et efficacement et fournir un service de qualit\u00e9 sup\u00e9rieure dans un contexte o\u00f9 le volume d\u2019appels peut \u00eatre \u00e9lev\u00e9.<\/li>\n\n\n\n<li>\u00c9coutez activement les membres et les clients en posant des questions pertinentes pour r\u00e9pondre efficacement \u00e0 leurs attentes.<\/li>\n\n\n\n<li>\u00c9tablir un climat de confiance qui favorise la fid\u00e9lisation de la client\u00e8le.<\/li>\n\n\n\n<li>Effectuer des transactions par t\u00e9l\u00e9phone.<\/li>\n\n\n\n<li>Prenez rendez-vous avec les conseillers des coop\u00e9ratives de cr\u00e9dit.<\/li>\n\n\n\n<li>Respecter les politiques, les pratiques et les normes en vigueur \u00e0 la coop\u00e9rative de cr\u00e9dit.<\/li>\n\n\n\n<li>Assurer la rentabilit\u00e9 des transactions et\/ou des services offerts.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Comp\u00e9tences comportementales et techniques<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Avoir de bonnes comp\u00e9tences interpersonnelles<\/li>\n\n\n\n<li>\u00catre ax\u00e9 sur le client<\/li>\n\n\n\n<li>Faire face \u00e0 l\u2019incertitude et \u00e0 l\u2019ambigu\u00eft\u00e9<\/li>\n\n\n\n<li>Ma\u00eetriser la r\u00e9solution de probl\u00e8mes<\/li>\n\n\n\n<li>D\u00e9montrer une forte capacit\u00e9 \u00e0 apprendre rapidement<\/li>\n\n\n\n<li>Culture de coop\u00e9ration et de travail d\u2019\u00e9quipe<\/li>\n\n\n\n<li>Environnement client professionnel<\/li>\n\n\n\n<li>Comp\u00e9tences informatiques avanc\u00e9es (Windows, Internet)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quarts de travail :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Trois quarts de travail disponibles (matin, soir, nuit)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Qualifications \/ \u00c9ducation<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dipl\u00f4me d\u2019\u00e9tudes secondaires<\/li>\n\n\n\n<li>Exp\u00e9rience dans le service \u00e0 la client\u00e8le<\/li>\n\n\n\n<li>Excellente capacit\u00e9 d\u2019apprentissage<\/li>\n\n\n\n<li>Bilinguisme (essentiel)<\/li>\n\n\n\n<li>Excellentes capacit\u00e9s d\u2019\u00e9coute et de communication, tant \u00e0 l\u2019oral qu\u2019\u00e0 l\u2019\u00e9crit (fran\u00e7ais, anglais)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Avantages pour l\u2019entreprise<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mise \u00e0 l\u2019\u00e9chelle en croissance rapide offrant des possibilit\u00e9s de postes permanents<\/li>\n\n\n\n<li>Prime pour les quarts de nuit<\/li>\n\n\n\n<li>Travailler \u00e0 distance<\/li>\n\n\n\n<li>Formation r\u00e9mun\u00e9r\u00e9e offerte<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ce que nous offrons  <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>GlobalStep est fier d\u2019\u00eatre un lieu de travail pour l\u2019\u00e9galit\u00e9 des chances et un employeur d\u2019action positive. Nous nous engageons \u00e0 l\u2019\u00e9galit\u00e9 des chances en mati\u00e8re d\u2019emploi, ind\u00e9pendamment de la race, de la couleur, de l\u2019ascendance, de la religion, du sexe, de l\u2019origine nationale, de l\u2019orientation sexuelle, de l\u2019\u00e2ge, de la citoyennet\u00e9, de l\u2019\u00e9tat matrimonial, du handicap, de l\u2019identit\u00e9 de genre ou du statut d\u2019ancien combattant.<\/em><\/p>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-genesis-blocks-gb-spacer gb-block-spacer gb-divider-solid gb-divider-size-1\"><hr style=\"height:30px\"\/><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-genesis-blocks-gb-spacer gb-block-spacer gb-divider-solid gb-divider-size-1\"><hr style=\"height:30px\"\/><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Qui sommes-nous:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous l\u2019avez dit, nous l\u2019avons fait. GlobalStep travaille en partenariat avec les plus grands studios de jeux et les marques les plus innovantes du monde et donne vie \u00e0 des exp\u00e9riences num\u00e9riques convaincantes et \u00e0 fort impact, de mani\u00e8re rapide et impeccable. Notre sp\u00e9cialisation a aid\u00e9 les principaux studios de jeux vid\u00e9o \u00e0 lancer et \u00e0 soutenir plus de 3 000 titres, qui ont g\u00e9n\u00e9r\u00e9 plus de 30 milliards de dollars en revenus.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 notre ensemble mondial de sites de services r\u00e9partis sur trois continents, nous disposons d\u2019un mod\u00e8le d\u2019activit\u00e9 \u00e9troitement int\u00e9gr\u00e9 dans les zones g\u00e9ographiques et les lignes de services, visant et se concentrant sur le succ\u00e8s de nos clients.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Description de l\u2019emploi<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>R\u00e9pondre efficacement aux diff\u00e9rentes questions des membres et clients<\/li>\n\n\n\n<li>Prend en charge, rapidement et efficacement, la r\u00e9ponse aux appels t\u00e9l\u00e9phoniques qui lui sont dirig\u00e9s et offrir un service de qualit\u00e9 sup\u00e9rieure dans un contexte o\u00f9 le volume d\u2019appels peut \u00eatre \u00e9lev\u00e9.<\/li>\n\n\n\n<li>\u00c9couter les membres et clients de fa\u00e7on active en leur posant des questions pertinentes pour r\u00e9pondre efficacement \u00e0 leurs attentes<\/li>\n\n\n\n<li>\u00c9tablir un climat de confiance favorisant la r\u00e9tention de la client\u00e8le<\/li>\n\n\n\n<li>Proc\u00e8de aux transactions assist\u00e9es par t\u00e9l\u00e9phone<\/li>\n\n\n\n<li>Prend les rendez-vous des conseillers de la caisse.<\/li>\n\n\n\n<li>Respecte les politiques, les pratiques et les normes en vigueur \u00e0 la caisse<\/li>\n\n\n\n<li>S\u2019assure de la rentabilit\u00e9 de la transaction et\/ou des services offerts<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>COMP\u00c9TENCES COMPORTEMENTALES ET TECHNIQUES<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00catre dou\u00e9 pour la communication interpersonnelle<\/li>\n\n\n\n<li>\u00catre orient\u00e9 vers le client<\/li>\n\n\n\n<li>Faire face \u00e0 l\u2019incertitude et \u00e0 l\u2019ambigu\u00eft\u00e9<\/li>\n\n\n\n<li>Ma\u00eetriser la r\u00e9solution de probl\u00e8mes<\/li>\n\n\n\n<li>D\u00e9montrer une grande capacit\u00e9 \u00e0 apprendre rapidement<\/li>\n\n\n\n<li>Culture et esprit coop\u00e9ratif<\/li>\n\n\n\n<li>Environnement professionnel de la client\u00e8le<\/li>\n\n\n\n<li>Comp\u00e9tences informatiques approfondies (Windows, Internet)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Les horaires:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Trois horaires sont disponibles (matin, apr\u00e8s-midi et nuit)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exigences<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dipl\u00f4me d\u2019\u00e9tudes secondaires<\/li>\n\n\n\n<li>Exp\u00e9rience en service \u00e0 la client\u00e8le<\/li>\n\n\n\n<li>Excellente capacit\u00e9 d\u2019apprentissage<\/li>\n\n\n\n<li>Bilinguisme (essentiel)<\/li>\n\n\n\n<li>Excellentes aptitudes \u00e0 la communication autant \u00e0 l\u2019oral qu\u2019\u00e0 l\u2019\u00e9crit (fran\u00e7ais, anglais)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Avantages sociaux<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Entreprise en pleine expansion offrant des opportunit\u00e9s de postes permanents rapidement croissant<\/li>\n\n\n\n<li>Prime pour les quarts de nuit<\/li>\n\n\n\n<li>Travailler \u00e0 distance<\/li>\n\n\n\n<li>Formation r\u00e9mun\u00e9r\u00e9e fournie<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ce que nous offrons<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>GlobalStep est fier d\u2019\u00eatre un lieu de travail o\u00f9 l\u2019\u00e9galit\u00e9 des chances est respect\u00e9e et est un employeur \u00e0 action positive. Nous nous engageons \u00e0 garantir l\u2019\u00e9galit\u00e9 des chances en mati\u00e8re d\u2019emploi, ind\u00e9pendamment de la race, de la couleur, de l\u2019ascendance, de la religion, du sexe, de l\u2019origine nationale, de l\u2019orientation sexuelle, de l\u2019\u00e2ge, de la citoyennet\u00e9, de l\u2019\u00e9tat civil, du handicap, de l\u2019identit\u00e9 sexuelle ou du statut d\u2019ancien combattant.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Qui nous sommes : Vous l\u2019appelez, nous l\u2019avons fait. GlobalStep s\u2019associe aux plus grands studios de jeux et aux marques innovantes du monde, donnant vie \u00e0 des exp\u00e9riences num\u00e9riques convaincantes et \u00e0 fort impact, rapides et sans faille. Notre pratique de jeu sp\u00e9cialis\u00e9e a aid\u00e9 les principaux studios de jeux vid\u00e9o \u00e0 lancer et \u00e0 [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"template":"","meta":{"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","awsm_set_exp_list":"","awsm_job_expiry":"","awsm_exp_list_display":"","awsm_pro_exclude_job":"","awsm_job_filled":"","awsm_job_cc_email_addresses":"","awsm_pro_application_limit":0,"awsm_pro_application_form":{"id":"19141"},"jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"class_list":["post-19663","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-category-agent-de-soutien-telephonique-bilingue-du-service-a-la-clientele-bilingue","job-location-canada-fr-ca","city-montreal-canada"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Agent de soutien t\u00e9l\u00e9phonique bilingue du service \u00e0 la client\u00e8le bilingue - GlobalStep<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/globalstep.com\/fr-ca\/jobs\/agent-de-service-a-la-clientele-bilingue\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agent de soutien t\u00e9l\u00e9phonique bilingue du service \u00e0 la client\u00e8le bilingue - GlobalStep\" \/>\n<meta property=\"og:description\" content=\"Qui nous sommes : Vous l\u2019appelez, nous l\u2019avons fait. 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