Position Types: Audio Voiceover Vendor Manager
Position Locations: Spain
City: Spain
Experience: Experience : 5-10 Years

Who We Are!

GlobalStep is a world leader in providing industry-leading technology services to the Games Industry. Our lines of service include Development, Games QA, Translation, Localisation Quality Assurance (LQA), Player Support, Playtest Analysis, Software Testing, Application Development, and Content Management.

Delivery Excellence is one of our Brand Principles, we provide our services from our operational centres located in the USA, Canada, India, UK, and Romania. Our clients span the full spectrum of the Games industry.

Due to continued growth in Europe, we are hiring an Audio Voiceover Vendor Manager. The role will involve understanding our client needs and working with partners to ensure they are delivered. You will oversee all clients and projects – ensuring project managers are allocated appropriately.

Responsibilities to include:

  • Driving profitability through agent and partner negotiations, alongside developing our capabilities to extend current service provisions on existing and new support delivery requirements.
  • Essentially build the Vendor Management team and application to be scalable and ‘future proofed’ for growth, whilst ensuring the quality management practices maintain consistent and optimum levels of output to ensure continuous delivery and success.
  • Ensure appropriate practices are applied to expand our current client partnerships, as well as working closely with our Service and Production Managers to maximise on opportunities for onboarding new clients.
  • Develop and report performance monitoring and quality management of resources. Act accordingly to any issues raised in a timely manner (minimizing direct impact to work deliverables where possible). Also apply appropriate measurements and analysis on internal performance output (does it meet original client remits/SLA’s in VM delivery, etc.).
  • Ensure the maintenance of service provision platforms and resources; that the respective Vendor databases are kept up to date, recruitment pipelines are continuously monitored and take direct responsibility for escalation points.
  • Manage staff within the Vendor Management team, applying effective leadership and ensuring best practices are consistently maintained.
  • Make sure all operational and team deliveries embody and align with the business goals and values.
  • Working across many publisher brands and titles to set a coherent and consistent service application is applied throughout the life cycles of project delivery.
  • Ensure effective capability of Service provisions to client and service line requirements within an agile framework
  • On time delivery of support to the quality levels required per project/ task

Essential experience:

  • Proven experience in creating, refining and ensuring maximum efficiency in vendor management delivery and appropriate, timely support for multi-disciplined, cross-functional teams and service deliveries.
  • Experience managing a remote and (preferably) globally – based workforce, via individual agents and partner studios.
  • Anticipate and respond to individual client requests rapidly, as well as keeping up to date on general industry trends and meeting challenges head-on in an individual and collaborative level.
  • Experience of an integral role in a similar position responsible for driving growth and profits, illustrating strong skills in negotiation, team development and applying appropriate workflows
  • Demonstrable ability to apply data-driven analysis, provide useful insights and propose suitable solutions through a consistent, meticulous and detailed approach
  • Strong organizational skills and time management within a fast-paced service provision environment
  • Ability to multitask and delegate work accordingly, ensuring capability of independent delivery from each team member in synch with the core requirements for the projects being worked on.
  • Experienced in utilising online recruitment channels, optimizing the throughput of suitably experienced agents and providers.
  • Basic knowledge of CAT tools and related Localisation provision support is advantageous. Also a familiarity with Customer support and community management services is a distinct advantage.
  • IT skills: Intermediate Word, Excel, Outlook and PowerPoint
  • Strong communication & relationship building skills at all levels including an ability to influence and negotiate at the highest levels
  • Ability to find innovative approaches for vendor management, whilst able to move at speed to propose and implement ideas for support enhancement and quality management improvements.
  • Minimum of English language skills (both written and verbal), with multilingual experience in an additional one or more languages ideal.

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