Position Types: Director - HR
Position Locations: India
City: Pune
Experience: Experience : 10-12 Years

Who We Are:

We are GlobalStep, a technology services company with a global footprint. We specialize in Digital Assurance, Application Development, Localization, Customer Service and Next Gen Development.
We focus on the multi industry sectors including Media and Entertainment, Edtech, Fin/Insurtech and many others. Our clients, including both Fortune 100 companies and startups, rely on us to enhance their product or service profitability through the creation of intuitive, user-friendly digital products that foster strong brand loyalty.
With our comprehensive UX expertise, we can provide customized solutions that span from development and quality assurance to localization and ongoing customer support. Our goal is to support our client’s every step of the way, from initial deployment to ongoing support, and help achieve success in the competitive digital marketplace.

Employee Stewardship:

  1. Communication
    a. Develop and execute robust communication strategies that foster transparency and clarity within the organization.
    b. Ensure effective communication channels are established and maintained at all levels.
  2. Engagement
    a. Report Building
    i. Foster a culture of collaboration and teamwork through effective team-building initiatives.
    ii. Implement mechanisms for regular feedback and recognition.
    b. Events
    i. Implement mechanisms for regular feedback and recognition.
  3. Career Planning
    a. Facilitate career development programs and initiatives that empower employees to achieve their professional goals.
    b. Work towards creating clear career paths and growth opportunities within the organization.
  4. Performance Assessment
    a. Oversee the implementation of a fair and objective performance assessment system.
    b. Ensure performance evaluations are aligned with organizational goals and individual development plans.
  5. Performance Counselling
    a. Establish a framework for ongoing performance counselling to address issues and support employees in achieving their full potential.

Legal & Regulatory Compliance

  1. Contracts
    a. Oversee the drafting, review, and execution of employment contracts.
    b. Ensure compliance with labour laws and regulations.
  2. Policies
    a. Develop, update, and enforce HR policies that align with legal requirements and industry best practices.
  3. Procedures:
    a. Implement and monitor HR procedures to ensure consistency and compliance across the organization.
  4. Terminations
    a. Manage termination processes in accordance with legal requirements and organizational policies.
  5. Risk Management:
    a. Identify and mitigate HR-related risks to protect the organization’s interests.
  6. POSH (Prevention of Sexual Harassment):
    a. Ensure the implementation and adherence to policies and procedures related to preventing sexual harassment.

Technology and Process

  1. Identify, select, and implement HR technologies that enhance efficiency and scalability.
  2. Streamline HR processes to improve overall effectiveness.


  1. Functional Leadership of the HR team:
    a. Foster a high-performance culture within the HR team.
    b. Provide guidance and support for professional development.
  2. Cross-functional contribution:
    a. Actively contribute to the overall leadership team, providing HR insights to support strategic decision-making.
  3. Alignment with business objectives:
    a. Demonstrate a proven ability to understand business objectives and translate them into an HR strategy that aligns and supports organizational goals.
  4. Continuous improvement:
    a. Drive continuous improvement initiatives within the HR function, staying abreast of industry trends and best practices.


  1. You possess an MBA or an equivalent degree in Human Resources from a prestigious institute or university.
  2. Your professional background includes BPO experience, involving the management of 24×7 hours of operations support, including night shifts.
  3. You bring to the table at least 5-7 years of HR leadership experience.
  4. Your strong understanding of HR technology, including HRMS implementation and management, is a key asset.
  5. You excel as a communicator, demonstrating strong influencing skills to effectively work and collaborate with stakeholders.
  6. With a problem-solving mindset, you have the ability to identify and implement effective solutions.
  7. Your demonstrated expertise lies in managing all aspects of HR, from recruitment to employee relations and performance management.
  8. Your analytical approach empowers you to make data-driven decisions.

Office hours: 3.00 pm to 12.00 am

Mandatory Work from Office

What we offer

  • Competitive salary and benefits package.
  • A rare opportunity to help build and shape a brand-new team
  • Hybrid working from home model.
  • A professional, fun, and supportive work environment

GlobalStep is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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