Position Types: Director Of Client Success (Games)
Position Locations: United States
Experience: 5-10 Years

Department: Sales

Job Type: Full Time

Location: West Coast

Who We Are!

GlobalStep is a world leader in providing industry-leading technology services to the Games Industry. Our lines of service include Development, Games QA, Translation, Localisation Quality Assurance (LQA), Player Support, Playtest Analysis, Software Testing, Application Development, and Content Management.

Delivery Excellence is one of our Brand Principles, we provide our services from our operational centres located in the USA, Canada, India, UK, and Romania. Our clients span the full spectrum of the Games industry.

Due to continued expansion in the US, GlobalStep is looking for a Director of Client Success. You will be responsible for maintaining and creating, long-term relationships with our clients in the US. This role is focused on account management and sales within our existing client base.

Responsibilities:

  • You will solution sell all our lines of service to existing accounts by educating and informing the client of GlobalStep’s lines of service including news and updates of current services.
  • You will be responsible for developing and executing a Strategic Account Management vision and plan to enable profitable growth of GlobalStep’s lines of service with the account.
  • You will immerse yourself in the client’s business needs by understanding their challenges, objectives, external economic environment, markets they operate in and identify competitive threats.
  • You will generate product offers, contracts; and business models that are adjusted to provide the most profitable relationship.
  • You will know the client’s products inside out and apply this knowledge to deliver innovative, ambitious client plans and services.
  • You will own the relationship between GlobalStep and the client and represent the company’s values and culture.
  • You will establish, strengthen, maintain, and nurture relationships with decision-makers at the senior executive level for current clients and prospects.
  • You will partner with our client success team, marketing, and the wider sales team to drive new and existing revenue growth.
  • You will build exciting and dynamic presentations to help sell plans and proposals to clients.
  • You will keep up with industry trends, news, and events

Knowledge, Skills, and Abilities:

  • Bachelor’s degree in sales, business, marketing, or related field or equivalent experience
  • Extensive experience in sales and/or account management experience, preferably in the games industry or Information Technology.
  • Love of games and the games industry
  • Outstanding client service skills
  • Problem-solving and a can-do attitude
  • In-depth knowledge of selling strategies and methods
  • Great strategic planning, organizational, and creative thinking skills

GlobalStep is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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