Player
Engagement
Support is interwoven into the gaming experience. Take control of the player experience using your own, integrated, and on-brand support channels and provide seamless, round-the-clock player support to keep your players immersed in your game.
Player Engagement
- 24/7 Multilingual Support
- Social Media and App Store Review Management
- Email, Chat and Ticket Support
- In Game Live Support
- Ban Case Management
Player Engagement Professional Service
- Project Management
- Consulting Services
- Transformational Solutions
Our Comprehensive Array of Services Includes:
Player Support Helpdesk
Gamers helping gamers. It’s what comes natural to us. We provide player support services with our highly-skilled, global teams of agents. From support, research, and troubleshooting to escalation and resolution, we’re here for you and your players. 24 hours a day. 365 days a year.
Social & Community Management
Social media has rapidly become the new critical channel to drive satisfaction and loyalty. We can help you develop and deploy a social media strategy that promotes your game, protects your brand, and grows your community.
Forum & Chat Room Moderation
The user community in gaming is vocal. We help you engage with and moderate content to ensure a safe and positive environment for your players. We’ll help you manage forums and chat rooms, including topic and content creation, appointing and managing moderators, and spam removal.
Chat and Chatbot Solutions
Whether it is a human, or a bot, you can use our multilingual chat solutions to decrease ticket load, generate more in-game purchases, drive players to log more issues, improve first time resolutions, and increase speed to resolution.
Ban Case Management
The user community in gaming is vocal. We help you engage with and moderate content to ensure a safe and positive environment for your players. We’ll help you manage forums and chat rooms, including topic and content creation, appointing and managing moderators, spam removal and managing player ban appeals.
AI-Powered Self-Service
Investing in self-care, self-service ensures that players find the help they need and get back in the game as quickly as possible. Using artificial intelligence, we can help you build a knowledge base that identifies and answers common requests, like password recovery or hacked accounts.
Player Support Helpdesk
Gamers helping gamers. It’s what comes natural to us. We provide player support services with our highly-skilled, global teams of agents. From support, research, and troubleshooting to escalation and resolution, we’re here for you and your players. 24 hours a day. 365 days a year.
Social & Community Management
Social media has rapidly become the new critical channel to drive satisfaction and loyalty. We can help you develop and deploy a social media strategy that promotes your game, protects your brand, and grows your community.
Forum & Chat Room Moderation
The user community in gaming is vocal. We help you engage with and moderate content to ensure a safe and positive environment for your players. We’ll help you manage forums and chat rooms, including topic and content creation, appointing and managing moderators, and spam removal.
Chat and Chatbot Solutions
Whether it is a human, or a bot, you can use our multilingual chat solutions to decrease ticket load, generate more in-game purchases, drive players to log more issues, improve first time resolutions, and increase speed to resolution.
Ban Case Management
The user community in gaming is vocal. We help you engage with and moderate content to ensure a safe and positive environment for your players. We’ll help you manage forums and chat rooms, including topic and content creation, appointing and managing moderators, spam removal and managing player ban appeals.
AI-Powered Self-Service
Investing in self-care, self-service ensures that players find the help they need and get back in the game as quickly as possible. Using artificial intelligence, we can help you build a knowledge base that identifies and answers common requests, like password recovery or hacked accounts.
GlobalStep was a joy to work with, we gave them a unique challenge with our product but they delivered above and beyond...
Jonathan Tönsfeldt
Marketing Manager - MAG Interactive
I have been working with GlobalStep for two years now and we have developed a successful partnership. This year our largest title was managed by the GlobalStep team....
Paul Campagna
Director of Production - Game Mill Entertainment
For me, finding bugs that are important or relevant, counts more than finding bugs to make the numbers look good. GlobalStep get that and stick to it...
Thomas Bark
Head of QA - Deep Silver FISHLABS
Contact Us
Discover your new business partner.
How can we create amazing digital experiences together? Reach out to us by filling the form and we will be in touch as soon as possible.
