About us
We enable our clients to provide amazing gameplay experiences to gamers all over the world, through our best-in-class creative and technical services. Our services include Game Art, Level Design, Engineering, Quality Assurance, Localization, LQA, and Player Engagement. Our studio footprint spans USA, Canada, Latin America, United Kingdom, Portugal, Romania, and India. Our 2,000+ professionals have proudly partnered with the world’s leading studios on over 12,000 game titles during the last 17 years. For more information visit www.globalstep.com.
With a marquee list of clients, GlobalStep is now looking to maintain its exponential rate of growth, developing account plans and strategies for growth and client satisfaction. This Head of Account Management will lead our Account Management team by developing both short-term and long-term strategies to achieve current customer revenue growth.
Responsibilities
Key responsibilities:
- Identify issues and defects across multiple platforms and environments
- Construct concise and consistent defect reports to a high standard, in a time-effective manner
- Communicate with Test Lead through the day highlighting major issues or concerns immediately
- Efficiently verify potential fixes to highlighted issues on video games
- Work with other members of the team to share knowledge and ultimately expand the team
- Be flexible and agile as necessary to adapt to changes in a quickly evolving environment
Requirements:
- Strong written and verbal communication skills in English
- Strong organization skills and the ability to manage time effectively
- Broad schedule availability
- Excellent attention to detail
- Ability to work under pressure within tight deadlines
- Team player mentality
- Basic knowledge of MS Office Suite programs (or equivalent)
- No job experience required
Nice-to-haves:
- Passion for video games
- Experience in games testing
- Experience with bug tracking software (JIRA, Bugzilla, etc)
- The job description provides an outline of your role. It will be reviewed from time to time as job roles evolve over time.