About us :
You name it, we’ve done it. GlobalStep is a recognized brand in the gaming space and partners with the world’s leading game studios and innovative brands, bringing compelling and high impact digital experiences to life, fast and flawless. Our specialized gaming practice has helped leading video game studios launch and support over 3,000 Video Game titles that have generated over $30 billion in game revenue.
Serving leading and disruptive brands since 2006, we use proprietary tools, frameworks, and our deep client experience to provide end-to-end comprehensive suite of services across the product and customer lifecycle. These services include design, development, quality assurance, localization, player support and analytics.
With a global set of service locations across 3 continents, we have a tightly integrated services model across geographies and lines of service aimed and focused on the success of our clients.
Due to continued expansion, GlobalStep is looking for a QA Manager who will be responsible for setting up QA best practices, manage multiple client engagements and manage the full life cycle of testing. The QA Manager will further be responsible for building a testing practice, enhancing service capabilities, quality and test maturity. The role will be working with the Senior Management team to help set up our first studio in the US.
Responsibilities :
• Manage Games QA Practice and ensure Excellence in Service Delivery
• Implement the operational framework of excellence through people, processes, culture, and org design
• Ensure that their practice provides client services to the highest level of quality, and steps in when needed
• Maintains Client Relationships and is accountable for full client satisfaction for all services delivered on all projects.
• On-board all new Clients and develop work plans, work estimates and provide proposals on all new project requests
• Define and monitor practice wide as well as project specific KPI / Metrics
• Manage excellence in productivity and quality.
• Guide and mentor Project Managers and Leads
• Ensure the adoption of Testing Best Practices
• Ensure that learnings from projects and clients are appropriately applied across the entire practice for every project
• Assist the GM in defining Tester and Lead Wage rates
• Adapt the GlobalStep training program to accelerate the growth of testers to Leads.
• Call Testers and Leads in each day as assigned to projects.
• Manage the Capacity Planning tool, and the resource management tool to ensure accuracy in billings
• Publish all daily, weekly and monthly KPI’s and data and provide all information to management as necessary.
• Maintain skills profile for each person and collate feedback
• Assist with training as needed
Essential experience:
• Supervisory Responsibilities – Ability to manage the QA department and multiple client engagements
• Account Management – Build relationships, understand additional client needs and expand the existing client relationships
• Achievement Focus – Set and achieve challenging goals. Demonstrate persistence and measure self against standard of excellence. Recognize and act on opportunities. Take calculated risks to accomplish goals
• Communication – Clearly express ideas and thoughts. Exhibit good listening and comprehension. Demonstrate excellent presentation skills
• Quality Management – Set clear quality requirements. Measure key outcomes, foster quality focus in others, solicit and apply customer feedback. Improve processes, products, and services
• Strategic Thinking – Develop strategies to achieve organizational goals. Understand organization’s strengths & weaknesses, analyze market and competition, identify external threats and opportunities, adapt strategy to changing conditions
Key Responsibilities:
• Implement operational framework of excellence through people, processes, culture, and organizational design.
• Ensure that the practice provides client services to the highest level of quality, and step in when needed.
• Maintain Client Relationships and be accountable for full client satisfaction for all services delivered on all projects.
• On-board all new Clients and develop work plans, work estimates and provide proposals on all new project requests.
• Support sales personnel in the sales cycle in a manner consistent with business practices of GlobalStep.
• Define and monitor practice wide as well as project specific KPI / Metrics.
• Manage excellence in productivity and quality.
• Guide and mentor Project Managers and Leads.
• Ensure the adoption of Testing Best Practices.
• Ensure that learnings from projects and clients are appropriately applied across the entire practice for every project.
• Adapt the GlobalStep training programs to accelerate the growth of testers to Leads.
• Manage the Capacity Planning tool, and the resource management tool to ensure accuracy in billings.
• Publish all daily, weekly and monthly KPI’s and data and provide all information to management, as necessary.
• Maintain skills profile for each person and collate feedback.
• Assist with training as needed.
• Manage Games QA Practice and ensure Excellence in Service Delivery.